Refund policy

Return & Refund Policy

We want you to love your Avyrona jewelry. If your purchase isn’t quite right, we’re happy to accept eligible returns under the conditions below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging. Items that show signs of wear, use, damage, or alteration after delivery cannot be accepted for return.

To request a return, please contact us through our Contact Form and include your name and order number. Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost or damaged in transit.

Order Cancellations

Orders may be canceled within 1 hour of purchase, provided the order has not already been fulfilled. After this cancellation window, we may not be able to cancel or modify your order.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include clear photos of the item and packaging. We’ll review the issue and work with you to make it right.

Exceptions & Non-Returnable Items

Personalized and custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect. Items purchased during a sale or with a discount code are not automatically considered Final Sale unless they are specifically marked as such.

Exchanges

We do not offer direct exchanges. If you would like a different item, size, color, or style, please return the eligible item following the return process above and place a new order for the item you would like.

European Union / EEA Customers

If your order is shipped to the European Union or European Economic Area, you may have additional cancellation and return rights under applicable consumer protection laws. Nothing in this policy limits any mandatory rights available to you under applicable law.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law. Please allow additional time for your bank or card provider to process and post the refund.